Terms

Summary of our standard terms, for information. Not an offer. Work is agreed only by a signed order.

Terms summary v1.0, 23 August 2026. Superseded versions are archived under /terms/archive/.

Business supply only. Not offered to consumers. Governed by the law of England and Wales.

The five terms: Term 1 — Provenance, Term 2 — Cancellation, Term 3 — Your Time, Term 4 — Continuity and Term 5 — Rate.

Term 1 — Provenance

One named engineer per engagement. Nobody works on your system without you being told first — no silent substitution, no juniors on your budget. If a specialist is ever needed you get told who, before it happens, and you can say no.

Term 2 — Cancellation

Monthly. You can stop at the end of any month. No notice period, no minimum term, no termination fee. Anything already paid for gets finished or refunded pro rata. Handover documentation and your credentials come back either way.

Neither side is obliged to offer or accept further work.

The signed contract governs. This page describes it.

Term 3 — Your Time

Your time budget: two hours a week. The engagement is designed to fit inside it. One 45-minute domain session, written questions you answer when you like, one demo you can skip.

If a week needs more than that, I ask. You can say no — I will go and find the answer another way and flag the assumption I made.

Term 4 — Continuity

Continuity is instantiated rather than promised: what a successor receives, and what happens to the contracting company itself, are both written down and testable.

Working hours are 08:00–17:00 CET. There is no on-call unless it is separately contracted, and the unavailability policy is published rather than negotiated case by case. The full account, technical and corporate, is on the continuity page.

Term 5 — Rate

A monthly engagement fee for a defined scope of output, from EUR 12,000 per month, fixed for twelve months from the start of the engagement. The contracting currency is EUR; FX and receiving-bank charges sit on the buyer’s side. The VAT position: Not registered for VAT. Stated response time: Two working days.

Invoiced monthly in arrears. Intellectual property in the work transfers on payment of the invoice covering that work.

Arrears means the engagement itself is never paid ahead. The one thing paid in advance is the Brief’s deposit — see Term 2 — Cancellation — and that deposit is what “already paid for” refunds pro rata if work stops before it is finished.

What this includes: the agreed scope of output for the month, the domain session and written correspondence, and the handover pack. See Term 3 — Your Time and Term 4 — Continuity.

What this is not: 24/7 on-call. First-line support. A pair of hands inside your team’s ticket queue. Work I cannot put my name on.

Full MSA and DPA on request.